Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- How do I upload my commercial invoice?
- Just head over to the main page and press the Upload button. A few seconds later, you should see the digitized invoice along with the estimated duties.
- How accurate are the estimates for import duties?
- DutyCalculator uses the latest tariffs and custom trained AI to ensure we are as accurate as possible but they are still just that - estimates. DutyCalculator has a team of licensed customs brokers who regularly audit our duty estimates and ensure our AI models if needed
- What information do I need to provide to get an import duty estimate?
- Other than the commercial invoice, nothing! Unlike other online calculators, we extract all the information we need straight from the invoice so there is no need to input anything else
- How do you ensure the security of the invoice data I upload?
- DutyCalculator uses bank-grade encryption to secure your invoices. Additionally, we adhere to strict data handling policies to ensure that your information is processed and stored securely
- What countries does DutyCalculator support?
- We are currently focused on imports to the USA however we are working on other countries and hope to release those soon. Click here to signup for updates so we can let you know when we launch!